Ita Lafferty

Ita Lafferty is a Trainer and Consultant with over 25 years experience working with equipment and software suppliers in the Life Sciences industries. Her skills in Equipment Validation and Project Management are allied to a strong commitment to Customer Service. Ita brings her many years experience in writing and reviewing technical documentation for equipment and software to the TWS (Technical Writing Skills) course. Her ability to see situations from the viewpoint of both the end-user and the supplier, is invaluable in helping learners to write from the viewpoint of the reader, in order to ensure that the message is clear. Ita worked for an MS Word Template supplier for 11 years and has a wealth of tips and tricks to help take the frustration out of using MS Word. Ita’s 15 years of yoga teaching have made her very aware that people learn in different ways which informs her tutoring, ensuring all learners are catered for. She enjoys working with people who have different skill sets to her own, being aware that learning is always a two-way street.